You can call us at 757-271-4602
from 8:30 am to 5:00 pm Monday through
Friday EST. You can send an email
at any time.
What about privacy
and security?
No information we collect for order
processing or from inquiries is
shared with any other company or
web site. Your information is only
used to contact you when necessary.
Credit Card information is only
used to bill you for products and
services ordered.
Our secure shopping cart uses the
latest secure server technology. Your
order is submitted and retrieved with
a secure connection to our server
and remains secure at all times.
Most experts consider that ordering
securely on the internet is as safe
or safer than giving your information
over the phone or to stores. Many
cards have a Zero Liability policy
and most other credit card companies
limit your liability to $50 or less
in the case of fraudulent use of your
card.
Can I order
2-color printing from you?
We suggest you get the best value
for your dollar and go for full color.
Nonetheless, you may use any of our
product pages (with the exception
of postcards and business cards) to
order 2-color printing.
Simply place your order as usual,
then specify in the comments section
that it's a 2-color job and what PMS
colors you have selected. Since we
are so efficient at producing high-quality
4-color work, 2-color pieces will
be priced the same as 4-color. 2-color
postcards and business cards will
be converted to 4-color process equivalents
before printing.
Can you print
jobs that are different than the standard
formats that you offer?
Yes. Use our form on the File Specs
& Uploads page to request a quote
on any job that doesn't fit our standard
formats.
Is there
an extra charge for bleeds?
No. Unlike many other companies, all
our prices include full bleeds free
of charge.
How do I order
multiple pieces?
To keep things simple, please place
a separate order for each different
printed piece you want produced. For
example, if you want 3 different 11x17
brochures, please place 3 orders.
Obviously, the price for 3,000 of
one brochure is not the same as the
price for 1,000 each of 3 different
brochures.
What kind of
paper will my job be printed on?
We have several paper types available,
depending on what you are ordering.
The individual pricing pages show
available options.
How well will
my job match what I see on my monitor?
Most people are surprised at how well
their job matches what they see. But
because of wide differences in monitor
calibration and the different technologies
used, some printed colors may not
exactly match the colors on your specific
monitor.
Will
you match a sample I print out on
my own printer, or a previously printed
sample?
At Computer Design Graphics, part of the way
we offer fast turnaround and low pricing
is by printing to a "pleasing
color" standard, using standard
ink densities. Therefore, there is
no guarantee that your finished piece
will approximate your printed sample.
This is due in part to the widely
varying results from different output
devices including inkjet and laser
printers, continuous tone proofing
devices, high-resolution film-based
proofs, and different than true offset
lithography. Even from one commercial
printing firm to another, there can
be significant differences in results.
In particular, inkjet and laser prints
are known to look substantially different
than true offset lithography.
If you require precise color match,
please contact us to arrange for a
film-based Press-Match proof. Once
you approve the additional fees (starting
at $200), we will produce and send
you a hard proof via overnight delivery.
When you approve and return the proof,
we will strive to match the color
of the proof when printing your final
piece.
There are substantial additional charges
for precise color match service. Also,
if you request color correction or
other changes after you see your proof,
there will be a minimum of another
$200 charged for color correction
time and a new set of film and proof.
Bottom line: the final product we
produce for you is unlikely to match
the output from your inkjet -- it
will look more professional!
How do I place
an order and have my graphic designer
upload my files separately?
When you place your order, select
the "I will be having someone
else upload my files." option.
The link beneath this option allows
you to send an email to the person
with your files, givingthem both your order # and
a link to the page they will use to
upload your files. When you finish
placing your order by clicking the
"Send Order" button, you
will receive a confirmation that includes
your order Number. Give your designer
your order number and have them upload
the files from our File Upload page.
Do not have them upload the files
without your order number, or we may
not be able to match them with your
order.
How long does it take for me to
get the proof of my job?
Once you have placed your order, you should
get it within 2 business days after we receive
your electronic files.
How long will it take to get my
order?
Most jobs will be shipped within 5 business
days after you approve your proof online.
Shipping by UPS takes from 1 to 7 business
days to get to you depending on your location.
How can I get my order even faster?
Our standard service is quite fast. We ship
your order within 5 days after you approve
your proof online, via UPS-ground. In most
parts of the country, that means you will
have your order in about 7-10 days. If you
want to receive your order faster, select
one of our faster handling options or upgraded
shipping options when you place your order.
Shipping Services
Our online shipping prices are valid within
the continental United States. For Alaska
and Hawaii, please order using 2nd Day Air
service. We are also happy to ship to you
anywhere around the world. Please provide
us the exact shipping address (street address
if available), along with the quantity and
product type you want to order, and we will
let you know the additional shipping costs.
Please note that some services are not available
to all countries.
Where can I check shipping transit
times?
We primarily use UPS for standard ground
shipments. You can view UPS Ground Time-In-Transit
map by entering our zip code, 59047, at
this page: http://www.ups.com/using/services/service
maps/servicemaps.html
Since these are not guaranteed times, please
allow an extra day in your schedule, or
upgrade to a faster shipping option.
Will I always receive exactly the
quantity I order?
Most of the time, we ship you slightly more
than you ordered, free of charge. On occasion,
we ship slightly fewer pieces than you ordered.
Printing industry trade standards allow
for underages of up to 5%. If you plan to
send your print order to a mailing list
or need a guaranteed quantity, we recommend
that you order 5% over the minimum quantity
you need.
What if I want to change something
on my order after I've placed it or approved
the proof?
We require an electronic "paper trail"
for all changes made after your initial
order is placed. You may make changes to
such things as quantity, shipping method,
or shipping address by going to the Change
Order Request page. Please note that some
changes cannot be made after certain stages
in the production process -- for instance,
the quantity cannot be changed once your
job has been printed.
How do I view my proof?
Once we have processed your file, we will
send you an email with the link for viewing
your proof. You will need your order number
and the password that was sent with your
proof notification. If you have the order
number but not the password, you can give
us a call to get the password.
